Here are straightforward answers to the questions customers ask most often. If you need anything else, email hi@northgraft.co.uk.
Do you sell new or pre-owned items?
Both. Pre-owned is our main focus, with selected new pieces mixed in. Every listing is marked New, Like New or Pre-Owned.
Do the photographs show the actual item?
Like New and Pre-Owned listings show the actual footwear or clothing you will receive, including any notable wear, marks, damage and packaging.
Are your products authentic?
We source new stock through legitimate retail and outlet channels, assess pre-owned items before listing and retain purchase evidence when it is available. Read the Authentication page for a full explanation of our checks.
What categories do you use?
Just Footwear and Clothing. Use the condition filter to narrow either category to New, Like New or Pre-Owned.
Why can I still see something that has sold?
We keep sold listings as a genuine record of past stock. They are marked SOLD, shown after available products and cannot be added to the basket.
Can I sell items to North Graft?
Yes. Use Sell To Us and send the brand, model, size, condition and clear photographs. We will review the item and contact you if it is something we can buy. A submission does not guarantee an offer.
Can I return an order?
Yes. We accept returns on every item bought through the website. Contact us within 14 days of delivery, then return the item within the following 14 days. You pay ordinary change-of-mind return postage. Read the Refund & Returns Policy for the full process and the separate optional buy-back offer.
Do I need an account to order?
No. Guest checkout is available. An account is optional and gives you one place to see orders and saved addresses.