Changed your mind? That’s okay. We accept returns on every item bought through northgraft.co.uk, whether it is New, Like New, Pre-Owned or in the sale.
Email hi@northgraft.co.uk within 14 days of receiving your order. Tell us your order number and which item you want to send back. You do not need to give us a reason.
Posting it back
Once you have told us, you have another 14 days to send the item back. We will reply with the return address and everything you need to know.
If you have simply changed your mind, you will need to arrange and pay for the return. Please use a tracked service, pack the item carefully and keep your proof of postage until the refund reaches you.
How the item should come back
It is fine to check an item in the same way you would in a shop. Send it back with the packaging, accessories and labels it arrived with, and in the same condition you received it.
A New item can be tried on, but it must not be worn. Like New and Pre-Owned pieces need to come back in the condition shown in their listing. If extra wear or handling has reduced the value, we may make a fair deduction from the refund.
When you will get your money back
We will send the refund to the payment method you used. We will do this within 14 days of receiving the item back or, where the rules allow, after you show us proof that it has been sent.
If you return your whole order, we will also refund the cost of standard delivery. If you paid extra for a faster service, the additional delivery charge is not refundable.
If something is wrong
Please contact us as soon as you can if an item is faulty, damaged in transit, incorrect or does not match its listing. Send your order number and clear photos if possible. North Graft will cover reasonable return costs when the item is faulty, damaged, incorrect or not as described.
Marks, wear or packaging details that were clearly shown before you bought a Like New or Pre-Owned item are part of its stated condition. Your legal rights are not affected.
Our optional buy-back
If you are still inside the return window and have only checked the item as you would in a shop, use the normal return process above. We will not reduce an eligible refund to a 70% buy-back.
Once the return window has ended, you can ask us to buy back eligible Like New or Pre-Owned footwear or clothing. Email hi@northgraft.co.uk with your order number and clear, current photos. After a staff review and physical inspection, we may offer up to 70% of the product price you paid.
An offer is not guaranteed. We can reduce or decline it if the item has been worn, used or damaged since delivery, if anything is missing, or if its condition is worse than when we sent it. This buy-back is separate from a return and does not take away your cancellation rights or your rights when an item is faulty or not as described.
Exchanges and order cancellations
A lot of our stock is one-off, so we cannot promise an exchange. If another size or item is available, it is usually quickest to return the original order and place a new one.
If your order has not left us yet, email straight away. We will do our best to stop it before dispatch.
Get in touch
Email hi@northgraft.co.uk. We will send you the right return address when we reply to your request.
Last updated: 12 August 2026. Nothing in this policy limits rights provided by UK consumer law.